Effective Date: September 8, 2026
We are committed to providing quality music products and a positive customer experience. This Refund & Return Policy explains our policies regarding CDs, DVDs, digital downloads, and other products purchased through Elizabethnganga.com.
1. CDs and DVDs
Returns for CDs and DVDs are generally accepted only when the product:
- Arrives defective;
- Is damaged during shipping; or
- Is the wrong product shipped by us
Customers must contact us within 7 days of receiving the product to request a return, replacement, or refund.
2. Damaged Products
If your CD, DVD, or other physical product arrives damaged, please contact us within 7 days of delivery.
We may request photographs showing the damaged product or packaging.
After reviewing the request, we may provide:
- A replacement product;
- A refund; or
- Another appropriate resolution.
If a replacement is provided, we may request that the damaged product be returned.
3. Incorrect Orders
If you receive a product that you did not order, please contact us within 7 days of delivery. We will review the order and, when the error is confirmed, work with you to provide the correct product or an appropriate refund.
4. Change-of-Mind Purchases
Unless otherwise required by applicable law, we generally do not accept returns or provide refunds for CDs, DVDs, merchandise, or other physical products simply because a customer changes their mind after completing a purchase. Any exception is at our discretion.
5. Digital Downloads
All digital music downloads are non-refundable once the download or access has been provided.
This policy exists because digital products cannot be reliably returned once they have been accessed or downloaded. An exception may be considered when:
- The digital file is defective;
- The purchased file cannot be accessed or downloaded because of a problem on our end;
- We are unable to provide the purchased product; or
- A refund is required by applicable law.
If you experience a technical problem with a digital purchase, please contact us so that we can attempt to resolve the issue.
6. Duplicate Charges
If you believe you were charged more than once for the same order, please contact us promptly. We will review the transaction. If a duplicate charge is confirmed, an appropriate refund will be issued.
7. Refund Method and Processing
Approved refunds will generally be issued to the original payment method used for the purchase. Once we process a refund, the time required for the funds to appear in your account may vary depending on your bank, credit card company, payment processor, or other financial institution.
8. Shipping Costs
Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective product, a damaged product, or another circumstance in which we determine that reimbursement is appropriate. When a return is approved because of our error or a defective/damaged product, we will determine the appropriate handling of return shipping costs on a case-by-case basis.
9. How to Request a Refund, Return, or Replacement
To request a refund, return, or replacement, contact at:
Email: info@elizabethnganga.com
Website: www.ElizabethNganga.com
Please provide:
- Your full name;
- Order number;
- Date of purchase;
- Product purchased;
- Description of the issue; and
- Photographs or other supporting information, when applicable.
For physical products, requests must generally be submitted within 7 days of delivery.
10. Refund Approval
Submitting a refund request does not automatically guarantee that a refund will be issued.
Each request will be reviewed according to this Refund & Return Policy and applicable law.
11. Consumer Rights
Nothing in this policy is intended to take away or limit any rights or remedies that cannot legally be waived under applicable federal, state, or local law. Where applicable law provides a customer with mandatory refund, return, replacement, cancellation, or other consumer rights, those rights will apply.
12. Changes to This Policy
We reserve the right to modify this Refund & Return Policy at any time. Any updated policy will be posted on ElizabethNganga.com with a revised effective date.
Customer Support
For questions about an order, product, refund, return, or digital download, please contact us at:
Email: info@elizabethnganga.com
Website: www.ElizabethNganga.com
Address: Po Box 895, Maricopa, AZ 85139
Thank you for supporting our music.
